School of Information Management & Systems
University of California at Berkeley

Hello, and thank you for taking the time to take this brief survey.

The University of California, Berkeley is conducting a research study to learn about your cell phone customer service experience. We would like to give you the opportunity to express your valuable opinions on this matter. Your answers are very important to the success of this study, so please read each question carefully. This survey will take you about 10 minutes to complete.

Before you begin, you will need to review and agree to a consent form as required by University Policy. By completing this survey indicates that you consent to the terms outlined. Otherwise, please do not continue.

As a thank you for helping us, we will enter your name into a drawing to win one of the $5 Jamba Juice gift certificates we're giving away. You can spend the gift certificate at Jamba Juice as you wish. Your chances are 1 out of 5!

Your identity and responses will remain CONFIDENTIAL, and your name and email address will never be sold to a mailing list.

Thank you again for your help!

To enter the drawing for a $5 Jamba Juice gift certificate, please enter your email address below and proceed to fill-out the survey completely.

If you do not wish to enter the drawing and give out your email, please still fill the entry box with random text in order to proceed properly with the survey.